Development of an integrative model for electronic vendor relationship management for improving technological innovation, social change and sustainability performance
Authors
Chatterjee , Sheshadri; Chaudhuri , Ranjan; Kumar , Ajay; Yela Aránega, Alba; Biswas , BaidyanathIdentifiers
Permanent link (URI): http://hdl.handle.net/10017/59379DOI: 10.1016/j.techfore.2022.122213
ISSN: 0040-1625
Date
2023-01-01Bibliographic citation
Technological Forecasting and Social Change, 2023, v. 186, n. B.
Keywords
B2B vendor relationship management
Sustainability performance
B2B dynamic capability
Environmental performance
Environmental dynamism
Technological innovation
Social change
Document type
info:eu-repo/semantics/article
Version
info:eu-repo/semantics/publishedVersion
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)
Access rights
info:eu-repo/semantics/openAccess
Abstract
Vendor relationship management (VRM) is a software tool that helps to provide seamless connectivity between
buyer and supplier. With the rapid development of information and communication technology (ICT) most firms
have migrated to electronic VRM (EVRM) capability. Only a few studies have examined how EVRM can impact
the dynamic B2B capability of firms that combine technological and social innovation in support of transitions
and the achievement of business goals. There are also very few interdisciplinary studies using a range of performance matrices to explore the relationship between firms' dynamic B2B capabilities and their sustainability
performance, mediated through their various sustainable growth opportunities. In this context, this study aims to
develop an integrative model for B2B EVRM capability and firm sustainability. With the help of dynamic
capability view (DCV) theory and related literature, a theoretical model is proposed. This model was later
validated using the covariance-based structural equation modeling technique (CB-SEM), in considering 378 responses from Indian firms. The study has three main findings. First, EVRM capability significantly and positively
impacts B2B dynamic relationship capability between the firm and the vendors. Second, B2B dynamic relationship management capability has a significant and positive impact on firms' sustainability performance
mediated through the financial, environmental, and operational performance of the firm. And third, Environmental dynamism (ED) plays a significant role as a moderator, influencing B2B dynamic relationship management capability.
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