Understanding social innovation in service industries
Identifiers
Permanent link (URI): http://hdl.handle.net/10017/60097DOI: 10.1080/13662716.2017.1419124
ISSN: 1366-2716
Date
2018Bibliographic citation
Industry and Innovation, 2018, v. 25, n. 6, p. 551-569
Keywords
Services
Innovation
Social innovation
Multi-agent framework
Document type
info:eu-repo/semantics/article
Version
info:eu-repo/semantics/publishedVersion
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)
Access rights
info:eu-repo/semantics/openAccess
Abstract
This paper puts forward a framework for understanding the relationship between service
industries and social innovation. These are two, previously disconnected research areas. The
paper explores ways in which innovation in services is increasingly becoming one of social
innovation (in terms of social goals, social means, social roles and multi-agent provision) and
how social innovation can be understood from a service innovation perspective. A taxonomy
is proposed based on the mix between innovation nature and the locus of co-production. The
paper additionally puts forward a theoretical framework for understanding social innovation
in services, where the co-creation of innovation is the result of an interaction of competences
and preferences of multiple providers, users/citizens, and policy makers. This provides the
basis for a discussion of key avenues for future research in theory, measurement,
organisation, appropriation, performance measurement, and public policy. This provides a
context for the papers presented in this special issue.
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