RT info:eu-repo/semantics/article
T1 Equal access to health information: evaluating the use of a multilingual website in face-to-face consultations
T2 Igualdad de acceso a la información sanitaria: evaluación del uso de un sitio web multilingüe en las consultas presenciales
A1 Wilde, July De
A1 Praet, Ellen Van
A1 Bosstraeten, Kaat Van
A1 Rillof, Pascal
K1 Language support
K1 Multilingual website
K1 Sexual and reproductive health consultations
K1 Apoyo lingüístico
K1 Sitio web multilingüe
K1 Consultas de salud sexual y reproductiva
K1 Filología
K1 Philology
AB In a 21st century superdiverse world, public service providers increasingly resort totechnologies facilitating face-to-face consultations. In this paper, we evaluate the use and efficiencyof a multilingual website in 11 video-recorded consultations of HIV/STI counselling. We addressthree central research questions: (i) How is the multilingual website embedded (or not) in theconsultations? (ii) For what particular communicative purposes? (iii) How are the interactionalroutines shaped by the use of the multilingual website? The results show that the website is mostefficient in consultations characterized by high levels of institution-specific arrangements of talkenabling varying tasks, e.g. announcing the taking of a HIV test, asking the patient’s consent fortaking a HIV test, exploring sexual risk behaviours and infections, empowering the patient in thesearch for reliable information on sexual health related topics.
PB FITISPos-UAH Research Group
SN 2341-3778
YR 2019
FD 2019
LK http://hdl.handle.net/10017/40447
UL http://hdl.handle.net/10017/40447
LA eng
DS MINDS@UW
RD 25-abr-2024