%0 Journal Article 
%A Viljanmaa, Anu
%T Out  of  the  frying  pan  into  the  fire:  the  impact  of  the  pandemic  on  the listening environment of public service interpreters in Finland as experienced by interpreters themselves.

%D 2022
%@ 2341-3778
%U http://hdl.handle.net/10017/52613
%X This article looks at the impact of the pandemic on the work environment of public service interpreters  in  Finland  from  a  listening-oriented  perspective.  The  rapid  switch  to  remote  interpreting  in  all public  service  interpreting  settings,  i.e.,  the  use  of virtual  meeting  tools  such  as Teamsalongside  traditional telephone interpreting, affected the listening conditions of public service interpreters dramatically during the spring and summer of 2020. Later that year, interpreters were able to return to face-to-face interpreting, but encountered  yet  a  new  interaction  and  listening  reality:  interpreting  wearing  face  masks.  The  theoretical framework  of  this  case  study  consisted  of  the  stages  of  the  relational  listening  process  (Halone  &  Pecchioni, 2001), and theconcept of external listening filters in dialogue interpreting (Viljanmaa, 2020, pp. 481–488). The ocus  was  on  the  interpreters’  experience  of  working  in  three  different  interactional  settings  that  involved external  listening  filters:  Over-the-Phone  Interpreting,  Video  Remote  Interpreting,  and  On-Site  Interpreting wearing a face mask. The research data consisted of 357 individual answers from 41 practising interpreters to an electronic survey on the topic carried out in November 2021. The results of the qualitative content analysis show that interpreters have mixed feelings about the technical solutions used during the pandemic in 2020 and 2021.

%K Public service interpreters
%K Listening process
%K Face masks
%K Listening filters
%K Intérpretes para los servicios públicos
%K Proceso de escucha
%K Mascarillas
%K Filtros de escucha
%K Philology
%K Filología
%~ Biblioteca Universidad de Alcala