%0 Journal Article 
%A Wilde, July De
%A Praet, Ellen Van
%A Bosstraeten, Kaat Van
%A Rillof, Pascal
%T Equal access to health information: evaluating the use of a multilingual website in face-to-face consultations

%D 2019
%@ 2341-3778
%U http://hdl.handle.net/10017/40447
%X In a 21st century superdiverse world, public service providers increasingly resort to
technologies facilitating face-to-face consultations. In this paper, we evaluate the use and efficiency
of a multilingual website in 11 video-recorded consultations of HIV/STI counselling. We address
three central research questions: (i) How is the multilingual website embedded (or not) in the
consultations? (ii) For what particular communicative purposes? (iii) How are the interactional
routines shaped by the use of the multilingual website? The results show that the website is most
efficient in consultations characterized by high levels of institution-specific arrangements of talk
enabling varying tasks, e.g. announcing the taking of a HIV test, asking the patient’s consent for
taking a HIV test, exploring sexual risk behaviours and infections, empowering the patient in the
search for reliable information on sexual health related topics.

%K Language support
%K Multilingual website
%K Sexual and reproductive health consultations
%K Apoyo lingüístico
%K Sitio web multilingüe
%K Consultas de salud sexual y reproductiva
%K Filología
%K Philology
%~ Biblioteca Universidad de Alcala